Information
FAQ
You have questions ? Find the answers you are looking for here.
Ordered
- What products do you sell?
We sell new and used items.
- How to order?
Online at the site or by physically coming to the store.
- Pre-order item, what is it?
When an item is pre-ordered, the delivery time can be up to 4 weeks.
- How to track my order ?
To track your order, log into your account to access your history.
- What is a personalized shopping session?
This is the must!
- Where can you find the products you sell?
- Second-hand items: all available at the depot. You will find some of them online on our e-shop HERE New items: the women's collection is available on the e-shop HERE. Some parts will be visible at the depot.
- How to come to the store?
The shop is open at the times indicated on the home page. You can contact me by phone, email or social media.
Delivery
- What delivery method?
Each item is either a new or a second hand item. It is treated with the greatest care before being packaged and sent.
- Do you make deliveries around the store?
You can request the delivery service up to 30km around the depot.
- Do you offer a drive withdrawal?
Yes, you can order and pick up your order at the depot.
- What are the prices ?
DRIVE WITHDRAWAL:
- Which countries do you ship to?
We deliver throughout mainland France by Colissimo or Mondial-Relay.
Payment
- What payment methods do you accept?
Online order:
- What is your policy for returns?
You have 14 days from receipt of your order to return your new items.
To make a deposit
- How to deposit?
It's simple and easy, the deposit is only charged € 2, to be paid on site in cash on the day of the deposit.
- Exhibition's venue
Large items are photographed and remain stored at your home.
- What can we deposit?
Clothing and accessories (bags, jewelry) for children, women and men.
- How many articles?
The deposit is 20 articles maximum, any category combined.
- For how long ?
The products are deposited for a period of 3 months renewable once by the depositary.
- How are the sales going?
The items are sold in stores and some are posted on the Emilyssa merchant site, other online sales sites as well as on social networks.
- Your vouchers
An automatic email is sent to you at 2 months and 3 months with your sales made.
- Unsold
If at the end of the deposit period you do not wish to recover the unsold items, we will donate them to an association of our choice.
- Legal Notice
The head office:
- Terms of Sales
Preamble
- Privacy Policy
I. USE OF PERSONAL DATA COLLECTED